Betting Rules

These Betting Rules explain the general conditions that apply when you use betting products and related services made available by Onyx Casino. Please read them carefully before opening an account, depositing funds or placing a bet. By using the service, you agree to follow these rules together with the applicable Terms and Conditions, Privacy Policy and Responsible Gambling information.

Onyx Casino operates under a PAGCOR licence for the Australian market, with player data and transactions protected by SSL-level encryption and identity verification systems in place.

1. General betting conditions

These rules apply to bets placed through the Onyx Casino website, mobile site or any other approved betting channel. Additional rules may apply to particular sports, events, markets, games or promotional offers. Where a specific rule conflicts with a general rule, the specific rule for that product or market will normally apply. You should check the information displayed before confirming a bet.

You are responsible for understanding the nature of the bet you place, the relevant odds, the selected outcome and any conditions shown at the time of confirmation. If you are unsure about a market or betting option, do not place the bet until you understand it. Information displayed on the website is provided to help you make an informed decision, but it does not guarantee any result.

You must meet the minimum legal age and any other eligibility requirements that apply in your location.
You must use an account registered in your own name and provide accurate, current information.
You must keep your login details private and notify the operator if you believe your account has been accessed without permission.
You must not use the service for unlawful activity, fraud, money laundering or any other prohibited purpose.
You must not place bets on behalf of another person or allow another person to use your account.
You must follow any account, identity, payment and verification checks that may be required.

Access to betting services may be restricted or unavailable in some locations. You are responsible for complying with the laws that apply to you. The operator may refuse, suspend or limit access where it considers this necessary for legal, regulatory, security or responsible gambling reasons.

2. Placing and confirming bets

A bet is generally treated as placed only after you have selected the relevant market, entered your stake, reviewed the details and received a confirmation through the service. A bet shown in a bet slip or selection area has not necessarily been accepted. You should check your bet history or confirmation screen to make sure the bet was successfully recorded.

Before confirming a bet, carefully review the event, market, selection, odds, stake and any applicable terms. Odds may change before acceptance. Where odds change, the service may ask you to confirm the revised odds, reject the bet or accept it in accordance with the displayed betting rules. You should not assume that a bet has been accepted because you clicked a betting button.

Bet acceptance and errors

The operator may reject or cancel a bet where there is an obvious error, a technical issue, a pricing or market error, a communication failure, a breach of these rules or a concern about unlawful or irregular activity. An obvious error may include an incorrect price, event detail, handicap, settlement instruction or market description that a reasonable customer would recognise as incorrect.

If a bet is affected by a manifest error, it may be settled using the corrected information, voided or otherwise dealt with in a fair and reasonable manner. Where a bet is cancelled, any stake returned will normally be credited to the relevant account balance, subject to applicable checks and rules.

Types of bets

A single bet is a wager on one selection or outcome.
A multiple bet combines two or more selections, with the result depending on the applicable rules for that multiple.
A live or in-play bet is placed after an event has started and may be subject to delayed acceptance, changing odds and additional market conditions.
A each-way, handicap, total, line or similar bet may contain separate components and will be settled according to the rules shown for that market.
Any special bet type, feature or promotional market will be subject to the instructions displayed when the bet is placed.

3. Events, results and settlement

Bets are settled using official results or other reliable information selected for the relevant event. The result may be based on the outcome declared by the governing body, competition organiser or other recognised source. Subsequent changes, appeals or amendments may not affect settlement unless the applicable market rules specifically allow them.

If an event is postponed, abandoned, cancelled, interrupted or changed, the market will be settled according to the specific rules displayed for that event or product. Some markets may remain valid if the required conditions have already been determined, while other markets may be voided. The outcome depends on the nature of the market and the circumstances of the event.

Where a result is unavailable, unclear or later found to be incorrect, settlement may be delayed, reviewed or corrected. The operator may adjust an account balance where a bet was settled incorrectly. You should keep records of your bet confirmations and review your account history regularly.

Dead heats and ties

Dead heats, draws and tied results are settled according to the rules for the particular market. This may involve a reduced settlement or another adjustment where more than one participant is treated as the winner. The relevant market information will explain how these situations are handled where they are possible.

Participant or competitor markets

Markets involving a participant may require that the participant starts, takes part or meets another stated condition. If the relevant condition is not met, the bet may be void or settled under the specific market rules. A substitute, replacement, withdrawal or change to a participant may also affect settlement.

4. Accounts, stakes and payments

You may only place bets using funds available in your account or another approved payment method. Stakes must be made in the currency and through the payment options supported by the service. You should not attempt to place bets using funds that you do not have or use a payment method belonging to another person.

Deposits, withdrawals, refunds and winnings may be subject to identity verification, payment checks, transaction review and any applicable account conditions. Processing times can vary depending on the payment provider, verification requirements, weekends, public holidays and other operational factors. No payment should be considered final until it has been completed and recorded in your account.

The operator may delay, refuse or reverse a transaction where there are reasonable grounds to suspect fraud, unauthorised use, an account breach, a payment issue or unlawful activity. Any decision to restrict an account or transaction will be handled in accordance with applicable requirements and the relevant account terms.

Check your balance and transaction history before placing further bets.
Do not share your password, one-time codes or payment information.
Report suspicious transactions or unauthorised activity as soon as possible.
Keep your personal and payment information accurate and up to date.
Do not use betting to recover money that you have lost.

5. Fair play, complaints and responsible gambling

Onyx Casino expects customers to use the service fairly and honestly. Attempts to manipulate markets, interfere with the website, exploit technical weaknesses, use automated systems without permission, create duplicate accounts or coordinate activity to gain an improper advantage are not permitted. The operator may investigate suspected breaches and take action under the applicable terms.

If you believe a bet was accepted, settled or recorded incorrectly, review the bet details first and raise the matter through the available customer support channel. Include enough information to identify the account and bet, but do not send passwords or sensitive security codes. Complaints may be reviewed using account records, transaction data, bet logs and relevant event information.

Betting should be treated as entertainment, not as a way to make money or solve financial problems. Set a budget before you play, decide how much time you can spend and take regular breaks. Never chase losses, borrow money to bet or bet when you are distressed, under the influence of alcohol or otherwise unable to make a clear decision.

Use available deposit, stake, loss or time controls where offered.
Consider taking a break or requesting a temporary or permanent account closure if betting is becoming difficult to manage.
Talk to a trusted person or an independent gambling support service if you are concerned about your gambling.
Seek urgent assistance through local emergency services if gambling is connected with immediate risk of harm.
Remember that no betting strategy can guarantee a win.

These rules may be updated from time to time to reflect changes to the service, products, law or operational requirements. The current version available on the website applies to future use unless another arrangement is required. If you have questions about a specific market or bet, check the displayed rules before placing it.