Privacy Policy | Onyx Casino

Information we may collect

The information handled by an online casino will depend on how you use the website and which services you access. We may collect information that you provide directly, information created through your activity, and technical information sent by your device. We seek to keep the information we hold relevant to the services we provide.

Account and contact details

When you register or update an account, we may handle details such as your name, date of birth, residential information, email address, telephone details, login credentials and account preferences. We may also record information you provide when you contact customer support, submit a request, report a problem, or communicate with us through the website.

Identity and verification information

To help confirm your identity, age and eligibility to use gambling services, we may request verification documents or other information. This can include identity documents, evidence of address, information needed to understand the source of funds where appropriate, and records of checks carried out to protect the platform. We handle these materials carefully and limit access to authorised purposes.

Payments and transaction records

We may handle information about deposits, withdrawals, wagers, account balances, bonuses or promotional activity where applicable, and other account transactions. Payment details may be processed by payment service providers. We may retain transaction references, payment status, limited payment information and related records needed to operate the account, investigate disputes, prevent fraud and meet legal obligations.

Device, usage and cookie data

When you use the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, language settings, pages visited, approximate location derived from technical information, access times and information about how you interact with the website. We may also use cookies and similar technologies to remember preferences, support functionality, improve performance, understand website usage and help protect accounts.

How we use information

We use personal information for purposes connected with providing a secure and reliable online casino service. The purposes may include the following:

Creating, maintaining and administering your account.
Processing deposits, withdrawals and other account transactions.
Providing customer support and responding to questions, complaints or requests.
Checking identity, age and eligibility before or during the use of relevant services.
Carrying out security, anti-fraud, anti-money laundering and responsible gambling checks.
Detecting, preventing and investigating suspicious, unlawful or unauthorised activity.
Operating, maintaining, testing and improving the website, systems and user experience.
Sending service messages about accounts, transactions, security, changes or other necessary matters.
Sending marketing communications where permitted and where you have provided the required permission or otherwise have a lawful basis to receive them.
Meeting legal, regulatory, tax, accounting, dispute-resolution and record-keeping obligations.
Protecting the rights, property, safety and security of players, the website and relevant service providers.

We may use information in an aggregated or de-identified form for analysis, reporting and service improvement. Information used in this way is intended not to identify you personally. We do not use personal information for purposes that are incompatible with the reason it was collected unless permitted or required by applicable requirements.

Marketing choices

If you choose to receive promotional messages, you can withdraw your marketing consent or unsubscribe using the available option in a message, through account preferences where available, or by contacting us. Service and security communications may still be sent when they are necessary to administer your account or provide important information.

Sharing and protecting personal information

We may share information with service providers that help operate the website and provide related services. These providers may support payment processing, identity and verification checks, fraud prevention, customer support, information technology, hosting, communications, security, analytics and professional services. They are expected to handle information only for appropriate purposes and in accordance with applicable privacy and security requirements.

Information may also be disclosed where necessary to comply with a lawful request, legal process or applicable obligation, or where disclosure is reasonably required to investigate fraud, protect users, enforce terms, resolve a dispute or protect the safety and security of the website. We may disclose information to relevant authorities or other organisations where we are required or permitted to do so.

Some service providers or recipients may handle information in countries other than Australia. Where information is transferred or accessed across borders, reasonable steps are taken to support appropriate handling, security and confidentiality. The protections that apply in another country may differ from those in Australia.

Security measures

We use reasonable technical, administrative and organisational measures designed to protect personal information from loss, misuse, unauthorised access, alteration or disclosure. Measures may include access controls, authentication processes, secure systems, monitoring and staff or provider procedures. No internet transmission or electronic storage system can be guaranteed to be completely secure, so players should also protect their passwords and avoid sharing account credentials.

Keeping information

We keep personal information for as long as it is reasonably needed for the purposes described in this Policy, including account administration, dispute handling, security and legal compliance. Some records must be retained for a period required by law even after an account is closed. When information is no longer needed, we take reasonable steps to securely delete it, destroy it or make it anonymous, subject to any continuing legal or legitimate business requirement.

Cookies and similar technologies

Cookies are small files or similar technologies stored on your device when you visit a website. They can help the website remember settings, keep sessions working, maintain security, measure performance and understand how visitors use different pages. Some cookies may be placed by service providers supporting website functions, analytics, communications or security.

You can manage, block or delete cookies through your browser settings. If you disable certain cookies, some website features may not work correctly, and you may need to repeat preferences or sign-in steps. Browser settings vary, so consult your browser's help information for instructions. Where the website provides a cookie preference tool, your choices may also be managed there.

Cookie information may be combined with other technical or account information where needed for security, service operation, analysis or other purposes described in this Policy. We do not treat the availability of cookies as a reason to collect information unrelated to operating and improving the website.

Your privacy rights and how to contact us

Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights may include requesting access to your information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information that no longer needs to be held, and withdrawing consent to marketing communications. You may also ask questions about how your information is used or raise a privacy concern.

Making a privacy request

To exercise your data rights, including access, correction or deletion of your data, or to withdraw consent to marketing, contact support@onyxcasino.best. Please describe your request clearly and provide enough information for us to understand what you are seeking. We may need to verify your identity before responding, particularly where the request concerns account information or sensitive documents.

We will review and respond to privacy requests within a reasonable timeframe and in line with applicable requirements. A request may be refused, limited or delayed where permitted, including where fulfilling it could affect the rights of another person, compromise security, interfere with fraud prevention, or conflict with a record-keeping obligation. If information must be retained by law, deletion may not be possible immediately, but we will restrict its use where appropriate.

Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes to the website, our services, technology, business processes or applicable requirements. The updated version will be made available on this page, with the revision date updated where appropriate. We encourage you to review the Policy periodically so you remain informed about how information is handled.

If you continue to use the website after an updated Policy is published, the updated terms will apply to your use of the website from that point. If you have questions about this Privacy Policy or wish to make a data request, please contact support@onyxcasino.best.

Onyx Casino Privacy Policy