Responsible Gaming

Onyx Casino is committed to promoting informed, balanced and responsible gambling. Gambling should be viewed as entertainment, not as a way to make money or solve financial problems. This page provides practical information to help you stay in control, understand the risks and seek support when needed.

Onyx Casino operates under a PAGCOR licence for the Australian market, with player data and transactions protected by SSL-level encryption and identity verification systems in place.

Gamble for entertainment

Gambling involves risk, and outcomes are determined by chance. There is no guaranteed strategy, system or pattern that can predict a winning result. Previous wins or losses do not change the odds of a future game. You should only gamble with money that you can afford to lose and only when gambling fits comfortably within your personal budget.

Before you play, take a moment to consider why you are gambling and how it may affect your finances, time and wellbeing. Gambling should not be used to pay bills, cover debts, replace income, manage stress or recover money that has already been lost. Chasing losses can lead to larger bets, longer sessions and further financial harm.

Keep gambling separate from essential spending. Money needed for rent, mortgage payments, household costs, education, medical care, savings or other commitments should not be used for gambling. Avoid gambling when you are upset, tired, under the influence of alcohol or other substances, or trying to escape personal difficulties.

Helpful habits

Decide how much you can afford to spend before you begin.
Set a time limit and take regular breaks away from the screen.
Keep a record of your deposits, bets, wins and losses.
Treat losses as the cost of entertainment rather than money to be recovered.
Do not borrow money or sell possessions to fund gambling.
Avoid gambling as a response to stress, sadness, boredom or financial pressure.
Talk openly with someone you trust if gambling is becoming difficult to manage.

A win is not proof that gambling is a reliable source of income. Likewise, a loss is not a reason to increase your stake or continue playing. Setting clear boundaries before you start can make it easier to stop when your limit or planned session has ended.

Manage your gambling

Personal limits can help you maintain control. Depending on the tools available through your account, you may be able to set limits on deposits, spending or playing time, or request a break from gambling. Consider setting limits before your first session and choose amounts and periods that reflect your budget and circumstances.

A limit is most effective when it is realistic and respected. Do not increase a limit during a session because you have lost money or want to continue playing. If you are unable to maintain your chosen limit, stop gambling and seek assistance. Account settings, safer gambling tools and related requests may be subject to applicable procedures and processing requirements.

Consider a break or exclusion

If you feel gambling is becoming difficult to control, taking a break can provide time to reflect and regain perspective. You can also consider asking for your account to be closed or restricted for a period. If you request a break, restriction or self-exclusion, do not create another account or use another person’s account to continue gambling.

Stop playing and leave the gambling website or app.
Review your recent gambling activity and identify any changes in spending or behaviour.
Use available account controls to set limits or request a break.
Remove saved payment methods where appropriate and avoid access to additional funds.
Tell a trusted person what is happening and ask for practical support.
Contact a qualified gambling support service for confidential advice.

If you share finances with another person, consider discussing your gambling budget and using safeguards that protect essential funds. Do not allow another person to gamble through your account, and do not give anyone your password or one-time security codes. Account security helps protect both you and others from unauthorised activity.

Recognise signs of gambling harm

Gambling harm can affect anyone, including people who have gambled for a long time without concerns. The signs may develop gradually and can affect money, relationships, work, study, sleep and mental health. Recognising a change early can make it easier to take action.

Possible warning signs

Spending more time or money gambling than you intended.
Trying to win back losses by placing larger or more frequent bets.
Feeling restless, irritable or anxious when you cannot gamble.
Hiding gambling activity, deposits, losses or debts from family or friends.
Borrowing money, using credit or missing financial commitments because of gambling.
Losing interest in work, study, family, hobbies or other activities.
Gambling to cope with stress, loneliness, sadness or other difficult feelings.
Feeling guilt, shame or regret after gambling but continuing to play.
Selling belongings or taking financial risks to obtain money for gambling.
Having arguments or relationship problems related to gambling.

You do not need to wait for a crisis before asking for help. A concern about your gambling is enough reason to take a break and speak with someone. Support can also help family members, friends and other people affected by another person’s gambling.

If gambling is causing serious financial or emotional distress, consider speaking with a qualified counsellor, financial counsellor, doctor or other health professional. Australian support services can provide confidential information, assessment and guidance. You can find current support options through recognised Australian gambling-help organisations, government health services and community services.

Our approach and your responsibilities

Onyx Casino supports a safer gambling environment by providing information and encouraging players to make informed choices. We may provide account tools, activity information, limits, breaks, restrictions or other responsible gambling measures where available and appropriate. These measures are designed to support control, but no tool can replace your own decisions or professional advice.

You are responsible for providing accurate account information, keeping your login details secure and complying with the terms that apply to your account. You should only use your own account and payment methods, and you should not allow another person to gamble using your access. If your circumstances change, review your limits and consider whether gambling remains suitable for you.

Gambling is not suitable for everyone. You should not gamble if you are below the applicable legal age, prohibited from gambling, or unable to do so lawfully in your location. You are responsible for understanding the laws and requirements that apply to you before accessing or using online gambling services.

Getting help

If you are worried about your gambling, stop playing and seek support as soon as possible. Speak with a trusted person or contact an Australian gambling support service for confidential advice. If you are in immediate danger, experiencing a mental health emergency or thinking about harming yourself, contact emergency services or an urgent crisis support service in Australia.

You can also contact Onyx Casino through the support channels made available on the website to ask about responsible gambling tools, account restrictions or general assistance. Do not include sensitive personal or financial information in an unsecured message unless it is requested through an approved support process.

Responsible gambling is an ongoing process. Review your behaviour regularly, keep your spending within an amount you can afford, take breaks and ask for help early if gambling stops being enjoyable or begins to affect your life.