Onyx Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use the Onyx Casino website, create an account, participate in games or use related services. Please read them carefully before using the site. By accessing the website or selecting an option that confirms your acceptance, you agree to be bound by these terms and any policies referred to in them.

Onyx Casino operates under a PAGCOR licence for the Australian market, with player data and transactions protected by SSL-level encryption and identity verification systems in place.

1. General terms and acceptance

These Terms & Conditions form an agreement between you and Onyx Casino in relation to your use of the website, account facilities, games, promotions and other services made available through the site. They apply to all visitors, registered players and anyone who otherwise uses the website. Additional rules may apply to particular games, promotions, payment methods or features. Those additional rules will be made available where relevant and form part of these terms.

You should review these terms before each use of the website because they may be updated from time to time. Changes may be made to reflect legal requirements, operational needs, security improvements or changes to our services. The latest version published on the website will generally apply from the date it is displayed, unless a different commencement date is stated. If you do not agree with an update, you must stop using the relevant services and, where appropriate, close your account.

You must use the website only for lawful purposes and in accordance with these terms.
You must read the rules for each game or feature before participating.
You are responsible for reviewing account activity, transactions and available balance information.
You must not allow another person to use your account or access your login credentials.
You must not use the website in a way that could damage, interrupt or compromise its operation.

If any part of these terms is found to be invalid or unenforceable, that part will be applied to the maximum extent permitted by law and the remaining provisions will continue to operate. A failure to enforce a provision immediately does not mean that the provision has been waived. These terms should be read together with the Privacy Policy, Responsible Gambling information and any other notices displayed on the website.

2. Eligibility, registration and account security

You may use the gambling services only if you are legally permitted to do so in the place where you are located. You must meet any applicable minimum age requirement and comply with all laws that apply to your access and participation. It is your responsibility to confirm that online gambling is lawful for you before creating an account or depositing funds. We may restrict access where a person is not eligible, where location requirements cannot be satisfied or where verification has not been completed.

Information supplied during registration must be accurate, current and complete. You must update information if it changes and respond honestly to reasonable requests for verification. We may ask for documents or other information to confirm identity, age, address, payment ownership, source of funds or other relevant details. An account may remain restricted until the requested checks are completed.

Your responsibilities

Choose secure login details and keep them confidential.
Notify us promptly if you believe your account has been accessed without permission.
Take reasonable steps to prevent others, including children, from accessing your device or account.
Do not create duplicate accounts, use false details or register on behalf of another person.
Do not use another person’s payment method unless it has been expressly authorised and accepted.

You are responsible for activity carried out through your account unless you have promptly reported unauthorised access and the circumstances show that you took reasonable care of your credentials. We may suspend or close an account where we identify inaccurate information, suspected fraud, security concerns, duplicate registration, prohibited activity or a breach of these terms.

One person should operate one account unless we agree otherwise. We may apply reasonable controls to prevent multiple accounts being used to avoid restrictions, obtain an unfair advantage or interfere with promotional or game rules. Any decision about an account will be made in accordance with applicable law and relevant operational and compliance requirements.

3. Games, payments and account balances

Games are provided for entertainment and are subject to the rules displayed for the relevant game. You must check the stake, outcome and other game information before confirming participation. Once a game action has been accepted by the system, it may not be possible to cancel or reverse it, except where required by law or where a technical or operational error has occurred.

Game results are determined by the systems and processes used for the relevant service. We may investigate activity where there is a suspected technical fault, irregular play, manipulation or other issue that could affect the integrity of a game. If an error affects a transaction, balance or outcome, we may take reasonable corrective action. This may include cancelling an affected transaction, correcting a balance or voiding an affected result where permitted.

Deposits and withdrawals

Available payment methods, processing requirements and transaction conditions may vary. You must use a payment method that belongs to you or that you are authorised to use. Payments may be subject to verification, banking processes, limits, fees or additional terms displayed at the time of the transaction. We do not guarantee that every payment method will always be available.

You should check all payment details before confirming a transaction. We may delay, reject or reverse a transaction where required for security, verification, legal, responsible gambling or anti-money-laundering reasons. Withdrawals may require identity checks and may be returned to an appropriate verified payment method. Processing times can depend on the method used, third-party providers and the completion of any required checks.

Your account balance should be used only for permitted activities. You must not treat the service as a bank account, payment facility or investment product. Any tax obligations arising from your use of the website are your responsibility. If we identify a payment error, duplicated credit, unauthorised transaction or other incorrect balance, we may correct the account and seek repayment where appropriate.

Promotions, bonuses and incentives are subject to separate terms. Those terms may include eligibility requirements, time limits, contribution rules, maximum or minimum transaction conditions, game restrictions and withdrawal conditions. You should read the applicable promotional terms before accepting an offer. If promotional activity is abused, manipulated or used contrary to its rules, the relevant benefit may be removed and the account may be reviewed.

4. Prohibited conduct, privacy and service changes

You must not use the website for fraud, money laundering, theft, collusion, cheating, market manipulation or any other unlawful purpose. You must not interfere with the website, introduce malicious code, use automated tools without permission, attempt to access restricted areas or exploit a vulnerability. You must also avoid conduct that could harm other players, our systems, service providers or the integrity of the games.

Using software, devices or methods intended to gain an unfair advantage.
Attempting to conceal identity, location, ownership of funds or the purpose of a transaction.
Circumventing account limits, self-exclusion, verification controls or other safety measures.
Submitting content that is unlawful, threatening, deceptive, abusive or infringing.
Copying, modifying, distributing or commercially exploiting website content without permission.

Our Privacy Policy explains how personal information may be collected, used, stored and disclosed in connection with the website and services. By using the site, you acknowledge that information may be handled in accordance with that policy and applicable privacy law. You should ensure that information provided to us is accurate and tell us if you have concerns about its use through the available website channels.

We may change, suspend or withdraw part of the website or a particular game where reasonably necessary for maintenance, security, compliance, technical reasons or business operations. We aim to keep information accurate, but content may not always be complete, current or available without interruption. Website material is provided for general information and does not replace the specific rules applying to a transaction or game.

Suspension and account closure

You may stop using the website and request account closure through the available account or support process. We may suspend, restrict or close an account where this is necessary to protect the service, meet legal obligations, investigate suspected misconduct, manage risk or enforce these terms. We may also apply responsible gambling restrictions, including breaks or self-exclusion, in accordance with the options and processes made available on the website.

Closing or suspending an account does not remove obligations that arose before closure. Transactions may remain subject to review, and records may be retained where required for legal, regulatory, security, dispute-resolution or responsible gambling purposes. Any remaining balance will be handled in accordance with applicable law, verification requirements and the circumstances of the account.

To the extent permitted by law, we are not responsible for losses caused by events outside our reasonable control, interruptions to communications or payment networks, device problems, misuse of login details or reliance on inaccurate information supplied by a user. Nothing in these terms excludes or limits a right or guarantee that cannot lawfully be excluded or limited under applicable Australian law.

If you have a question, complaint or concern about these terms, use the support or contact options published on the Onyx Casino website. We may request information needed to identify the account and assess the issue. Complaints will be reviewed under the applicable internal process, without limiting any rights or remedies available to you under Australian law.